Frequently Asked Questions
Everything you need to know about our premium colour solutions.
What is the standard shipping time for NCS colour tools?
Standard shipping typically takes 3-5 business days within the UK and Europe. International shipping times vary by location, usually arriving within 7-10 business days.
Can I return a custom-mixed paint or colour fan deck?
We accept returns on unopened and unused standard colour tools within 30 days. However, custom-mixed paints and bespoke colour samples are non-refundable due to their personalized nature.
How do I ensure the colours I see on screen are accurate?
Digital screens vary in calibration. To ensure 100% accuracy for home projects, we highly recommend purchasing an official NCS Colour Sample or Fan Deck before committing to a full paint order.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer professional discounts for interior designers?
Yes, we offer a dedicated trade program for industry professionals. Registered architects and interior designers can apply for a trade account to access exclusive pricing.
Are NCS products environmentally friendly?
Sustainability is core to our mission. Our paper-based colour tools are FSC-certified, and our paint formulations comply with the latest low-VOC environmental standards.